Returns & Refunds Policy

AZZURRA | azzurraclo.com

Returns

You have 30 days from your delivery date to submit a return.
All returns must be initiated through our return portal
Returns sent without prior approval will not be accepted.
Return shipping costs are not covered by Azzurra. A return label fee applies and is payable by the customer. This covers warehouse handling and restocking fees.
If you ordered the same item in two sizes, you may return one size directly — no approval needed. Return label fee applies.
All returns are processed within 7 working days of receipt at our warehouse.

Full-price items are eligible for a full refund to your original payment method upon return.
Refunds are processed within 5–10 business days of your return being received.

Sale items are not eligible for a full refunds due to the initial heavily discounted price
Sale items may qualify for a partial refund or store credit at our discretion, depending on the nature of the issue.

Items marked as FINAL SALE cannot be returned or refunded unless they arrive faulty or damaged.

Store credit is applied directly to your Azzurra customer account and will automatically deduct at checkout.
Alternatively, store credit can be issued as a discount code sent to your email address.
Store credit has no expiry date.
To view your store credit balance, log in to your account at https://accounts.azzurraclo.com

If your item arrives faulty or damaged, contact us within 3 working days of receiving it.
A photo clearly showing the fault or damage is required.
We will arrange a free replacement where possible. If a replacement is unavailable, a full refund will be issued.
Minor manufacturing variations such as a loose thread are a natural part of production and do not constitute a fault.

If your order has not arrived within 14 days of your expected delivery date, please contact us and we will provide a personal update.
If your order has not arrived within 25 days, we will issue store credit as compensation. If there is no shipping movement within a further 72 hours, we will reship your order.
If your order is confirmed lost in transit, we will reship or issue a full refund.

The following items are not eligible for return or refund:

Items delivered more than 30 days ago.
Items that have been worn, washed, or damaged by the customer.
Items missing original tags or packaging.
Earrings, underwear, and lingerie accessories — non-returnable for hygiene reasons.
Custom jewellery.
Orders with an incorrect shipping address provided by the customer. Contact us immediately if you notice an address error — once an order is in transit we are unable to redirect it.

All items must be returned:

Items that do not meet these conditions will not be accepted and will be returned to the customer.

For damaged or defective items, a photo is required before a return is approved.
Returns must be sent to one of our local warehouses: UK, USA, EU, Canada, or Australia.
Returns sent to any other address will not be accepted.

Email: info@azzurraclo.com

Monday – Friday | 09:00 – 17:00 ET

Saturday – Sunday | 11:00 – 16:00 ET

We aim to respond to all enquiries within 24 hours.

AZZURRA LIMITED

3140 W. Main Street, Riverton, Wyoming, 82501, United States